299beta's Privacy Policy

299beta ("we", "our", "platform") is committed to creating a safe and trusted online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we use that information.

Our trust is built on transparency. That is why this document is written in straightforward Bengali, so you can clearly understand every point. No important information is hidden behind complex legal language.

This Privacy Policy applies to 299beta's Terms and Conditions Should be read together. Both documents form the legal basis of our relationship with you.

299beta collects only information essential to provide you with our services. Below is a description of different types of information:

A) Information collected at registration

B) Automatically Collected Information

• Device Information: Device type, operating system, browser version, and screen resolution.
• Contact Information: IP address, internet service provider name, and approximate location.
• Usage Patterns: What games you play, how long you stay, which pages you visit most — this type of analytics data.
• Cookie and session information: To maintain login sessions and remember user preferences.
• Transaction History: Records of deposits, withdrawals, and betting activity.

C) KYC Verification Information

For transactions above a certain amount, we may request identity verification documents such as a national ID or passport copy and proof of address. This information is used solely for legal compliance and fraud prevention.

299beta uses your information only for the purposes listed below. We do not use any information for unnecessary purposes and never sell your data to advertisers.

• Account management: Registration, login, password recovery, and profile management.
• Payment Processing: Verifying and processing deposit and withdrawal requests.
• Security and Fraud Prevention: Detecting unusual activity and keeping your account secure.
• Customer Support: Providing accurate and prompt answers to your complaints or questions.
• Legal compliance: Compliance with applicable laws and regulations, AML/KYC obligations met.
• Product Development: Analysis of anonymized usage data to improve your gaming experience.
• Promotional Communications: Sending you offers and updates with your consent — with an opt-out option.

299beta follows strict policies. Your personal information is shared only in the following limited circumstances:

Service Provider Partners

We work with select third-party partners for payment processing, IT infrastructure, and cybersecurity services. Before sharing your data with these partners, we enter into strict confidentiality agreements. They are permitted to use your data only for the specified purpose.

Legal obligations

If required by court order, government directive, or regulatory authority, we are obligated to provide necessary information. In such cases, we will attempt to notify you in advance — unless legally prohibited.

Business Transfer

In the event of company merger or acquisition, user information may be transferred. In such circumstances, we will notify you in advance and require the new company to comply with this same Privacy Policy.

The most important aspect of 299beta's Privacy Policy is the technical security of your information. We use the highest industry-standard security technology.

• SSL/TLS encryption: All data transfer between your browser and our servers is protected by 256-bit encryption.
• Data Encryption (At Rest): All sensitive information stored on our servers is encrypted.
• Firewall and DDoS Protection: Advanced firewall systems to prevent unauthorized access and cyber attacks.
• Two-Factor Authentication (2FA): Ability to enable 2FA to add an extra layer of security to your account.
• Regular Security Audits: Our systems are regularly tested by independent third-party security experts.
• Staff training: All our staff receive data protection training and are bound by confidentiality agreements.

Please note that no system can guarantee 100% security over the internet. Use a strong password and never share your login credentials with anyone to keep your account safe.

299beta uses cookies to enhance your experience on our website and app. Cookies are small text files stored on your device that allow our site to recognize you.

The types of cookies we use

You can disable or delete cookies anytime from your browser settings. However, disabling essential cookies may affect some website features.

299beta does not retain your information longer than necessary. Data retention periods are determined based on the type of information and its purpose:

• Account information: While your account is active and for 5 years after closure — for legal requirements.
• Transaction History: 7 years from the date of last transaction — in accordance with financial regulations.
• Communication Records: Support tickets and chat logs are retained for up to 3 years.
• Analytics data: In anonymized form for a maximum of 2 years.
• KYC documents: 5 years after account closure — due to regulatory requirements.

Once the retention period expires, your data is securely deleted or fully anonymized.

Under 299beta's Privacy Policy, you enjoy the following rights. To exercise these rights, contact our support team.

We endeavor to respond to data access requests within 30 days of receipt. Complex cases may require an additional 30 days, in which case we will notify you in advance.

All 299beta services are available only to individuals 18 years of age or older. We do not intentionally collect information from any minor.

Age verification is mandatory at registration. If we discover that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you believe a minor has registered on our platform, please notify our support team immediately.

299beta may update this Privacy Policy from time to time — due to legal changes, new services, or security improvements. If there are significant changes to the Policy, we will:

• Display notifications in the app or on the website.
• A notice will be sent to your registered email or mobile number.
• Change the "Last Updated" date at the top of this page.

Continued use of the service after any changes take effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you will have the option to close your account.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Response Time: Initial response within 3 business days.
• Support Hours: 24 hours, 7 days a week.

After receiving a complaint, we will begin investigation within 7 business days and provide a resolution within 30 days. Your complaint is treated seriously — no complaint is ignored.